Delivery Options - What You Need To Know

STANDARD SHIPPING: Within Ontario, Standard Shipping is $8.00 for one item, and $16.00 for two or more items. Back-Ordered items incur extra costs (See below). Outside of Ontario, please contact our Customer Service Department for pricing information. We use CanPar, Purolator, and Canada Post

BACK-ORDERED BOOKS: Due to circumstances beyond our control (ie. Publisher delays), a book, or books you ordered may not be available right away. We will notify you of any backorders. You can choose to have your order shipped immediately, and the backorders shipped later for an additional $8.00 shipping fee, or have your order held until all books are in. You can also pick up your books at our store to save shipping charges.

NSR: If it's safe to leave the package unattended at the delivery location, you may request No Signature Required (NSR) and designate a location for the parcel to be left. If you choose NSR and your parcel is lost, stolen, or damaged, Alpha Textbooks and the Courier will not be held responsible, so only choose NSR if the package will be safe where it's left. Couriers are given less time to deliver NSR packages and will not try neighbours, or follow instructions that require them to do anything except leave the package without contact. Processing of your order will be delayed if we have to contact you about such instructions for NSR shipments.

DELIVERY TIMES: Deliveries are made during regular business hours Monday - Friday. Unfortunately, requests for delivery at a certain time cannot be honoured - Couriers work designated routes and cannot change the times they deliver to a certain area.

MISSED SHIPMENTS: If your delivery requires a signature and you miss the delivery, the parcel will be returned to Alpha Textbooks. You will then have the option of paying for re-delivery or picking the parcel up at our store. We cannot refund fees for missed deliveries so please give an address where someone can accept the delivery (we can deliver to business addresses as well) or choose NSR.

NOTIFICATION: For web orders, our Couriers will email you with delivery status and tracking information. For other types of orders please ask to have your e-mail address included.

SPECIAL INSTRUCTIONS: We have a limited amount of space (approximately 20 characters) to pass along extra instructions to Couriers, please be brief when giving information we need to pass along to Couriers on your behalf.

SPECIAL DELIVERY: If you require any special shipping services such as Same Day, Overnight, or pickup by your own courier contact our Customer Service Department prior to placing your order.

PICK UP AT STORE: When your order is ready for pick up, our Customer Service Department will contact you via email or phone (If you haven't been contacted your order isn't ready yet) - please be sure to give us a phone number where we can reach you during business hours, as well as an e-mail address that you check regularly (and check your spam filters to ensure we're not lost in there). Due to space limitations we appreciate it if you pickup your order within 3 days once you are contacted. We do not charge any handling or storage fees for pickup orders.

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