This volume presents a three-in-one approach to business communication, covering text, practical workbook, and a self-teaching grammar/mechanics handbook. Basic writing skills are emphasized, and these are applied to a variety of memos, letters, reports, and resumes. This edition features increased coverage of contemporary business communication issues, such as Internet and e-mail communication, diversity and ethics. Coverage of non-verbal communication has also been increased, with a new chapter on employment interviewing.
